Job Description

The IT Helpdesk Technician is the first point of contact for all IT service desk requests and incidents for our customers. The Technician will resolve IT related issues based on solutions found in the knowledge base and also field customer calls, troubleshoot and documents. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

Ideal Candidate

• Proficiency in French, English, German, other European languages;
• Experience and/ or knowledge of supporting Windows and MS Office products;
• Excellent troubleshooting capability;
• Team player, self motivated, organized, detail oriented and able to handle changing priorities;
• Previous experience is a plus.

Benefits

• One of the best teamwork & fun environment;
• Career development opportunity through tailored training courses - initial and ongoing;
• International exposure through career advancement opportunities;
• Motivating salary package;
• Performance bonuses.

Company description

TechTeam Global, Inc. is the best global provider of IT outsourcing solutions that employs thousands of specialists around the world. For our 2,600 passionate and team oriented employees, TechTeam means entertainment, work and succes.

Learn more about our company culture, available positions, and our emphasis on providing a career path for our employees to see if TechTeam is the right fit for you.